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Category: Application
FTM 2017 - Update to Version 23.3
SELECT A TOPIC:
Version History
About the 23.2 Update
Should I Get This Update?
BEFORE You Update
Getting the Updater
Running the Updater
Troubleshooting
VERSION HISTORY - FTM 2017
ABOUT THE 23.3 UPDATE
The version 23.3 update (build 570) is recommended for all FTM 2017 users. It provides a large number of improvements that were developed for the FTM 2019 release, including the solution to the current Orange Sync Weather and updates to FamilySearch and Ancestry-connected features such as sync, hints and web search. A free 23.3 updater that requires an earlier version of FTM 2017 installed (23.0, 23.1 or 23.2) can be downloaded from our Update Center.
SHOULD I GET THIS UPDATE?
This update is REQUIRED for all users of FTM 2017. It contains important updates for:
- Data Security (same as built into FTM 2019)
- Compatibility with Ancestry and Family Search
- Enabling a return to green sync weather
- Important fixes (as many of those made in FTM 2019 as we could)
For a detailed review of what’s in the 23.3 update, click here.
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GETTING THE UPDATER
You can download the 23.3 updater for free from our Update Center. Note that you will need to RUN the updater after downloading (See Running the 23.3 Updater, below).
Helpful links:
RUNNING THE 23.3 UPDATER
After downloading the 23.3 updater file from the Update Center, you need to run it to update your copy of FTM 2017. In most cases that means simply following on-screen instructions, or double-clicking the updater file if no instructions appear.
If you need step-by-step instructions you can find them here:
TROUBLESHOOTING
Tips:
Helpful links:
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UPDATING
Q: How can I tell if the update was successful?
A: Check that build 570 appears in the About box by selecting “About Family Tree Maker” from the Help menu (on Windows) or the Family Tree Maker 2017 menu (on Mac).
Q: After downloading, the About box still shows an older build. What to do?
A: After you download the updater file, you still need to run it to update your copy of FTM 2017 to version 23.3. If on screen instructions do not appear, try double-clicking the file you downloaded.
Q: I downloaded the updater but can't find it. What should I be looking for?
A: Here are the file names and file sizes:
Windows
File name: FTM2017Update.exe
Size: 237,015,488 bytes (237 MB on disk)
Mac
File name: FTM2017Update.dmg
Size: 278,662,710 bytes (278.7 MB on disk)
Q: Not all my trees are listed in the Plan workspace after updating. What to do?
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PLUGINS
Q: Charting Companion is not working after the update. What to do?
A: Charting Companion 7 users may need to download the latest version (7.2.16), and in some cases may need to reinstall the plugin after applying the 23.3 update. For more assistance with Charting Companion 7, please click here.
For Charting Companion 6 users, please click here for troubleshooting information.
Q: Do I need to do anything to get Family Book Creator to work in FTM 2017 after the update?
A: Family Book Creator should continue to show up in Plugins as usual after applying the 23.3 update. However, if you run into any problems, try reinstalling the plugin. Click here for more information.
OTHER QUESTIONS
Q: What if I had sync errors using FTM 2017 version 23.2 or earlier?
A: It is no longer dangerous to sync again after a failed sync, so restore from a backup and try again after updating to 23.3. If the problem persists, click here for sync troubleshooting tips or click here to contact Live Chat for assistance.
Q: What do I do if I run into issues with the 23.3 update?
A: If you have questions about the update that are not answered in this article, please come to Live Chat. Agents are available 24/7 ready to assist you. Click here for an article with a direct link to chat.